Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Questions about the Games

Registration

How do I register as an Individual?

On the Games site, click on the “register here” button. It costs US$20 for athletes from the U.S., Canada, Australia, and Europe, or US$10 for athletes from the rest of the world to register as an individual. Fill out the required information, agree to the terms and policies and enter your payment information. The information you provide will determine your region for the ENTIRE competitive season (Open, Regionals and Games). Once you complete registration you will be taken to your Competition Page where you can select an affiliate, create a team or join a team.

How do I register/create a team?

After you register as an individual you will be able to create a team from your Competition Page. Under “Team” it will ask you to either join a team or create a team. It costs US$20 to create a team.

Do I need to register my affiliate?

No. You do not need to create your affiliate nor register a separate account for it. All affiliates (in good standing) are currently in the system and visible on the Games site. Your affiliate members should be able to see and select your affiliate as soon as they complete the registration process.

Affiliate Manager Issues

How do I become an Affiliate Manager?

In order to become the Affiliate Manager, you will be asked to provide the email address of the affiliate owner that is on record with CrossFit Inc. If you enter the correct email address, a verification request will be sent to that email account. Click on the link in that email and follow the instructions to complete the process. If you would like to delegate this responsibility to another individual, you may forward that email/link to them. Affiliate Managers must pass the online Judges Course, commit to upholding the standards and ethics of the CrossFit Games, and assert that they have the equipment, facility and judges to administer the workout.

What if I don’t remember or know the email address CrossFit Inc. has on record?

You will need to contact our Affiliate Support team. affiliatesupport@crossfit.com

What if I want to change the email address CrossFit Inc. has on record?

You will need to contact our Affiliate Support team. affiliatesupport@crossfit.com

How do I change any information on my Affiliate Profile page? Address, location on the map or website.

You will need to contact our Affiliate Support team. affiliatesupport@crossfit.com

What is the difference between judging and validating a workout?

During the Open, anyone, regardless of whether they have passed the Judges Course, can JUDGE a workout and make sure the standards are met by the athlete. The athlete will then need to submit their own score online. Once the athlete submits their score online they will need to state where they completed the workout. The Affiliate Manager from that particular affiliate will then need to VALIDATE the score in order for their score to appear on the Leaderboard. Only the Affiliate Manager can validate scores during the Open.

Personal Profile Issues

I no longer have access to the email address I used to register last year. How do I change it?

If you no longer have access to the email address you can still log in to your profile using that address. Once you log in you will be able to change the email address on your competition page. Do not create a new CFID.

I forgot the email I used to register with last year. How do I find it?

You will need to contact Games Support at support@crossfitgames.com Do not create a new CFID

I forgot my password or my password will not work. How do I get a new one?

Try the password reset on the login page. This should work. Be sure to check your spam folder as the reset email may end up there.

Can I merge my multiple CFIDs/ profiles from previous years?

No. You cannot merge CFIDs from previous years. Please use the same CFID you used to register last year or any seminar/online course during the year. We may be able to do this at some point, but for the time being stick with the one you used last year.

How can I edit my name, date of birth or gender on my profile?

You should have access to this on your own. You can make edits up until the start of the Open. After the Open you will need to contact support@crossfitgames.com for assistance.

How can I delete my profile?

We cannot delete your profile entirely. We may be able to hide your profile from the public. When you signed up for a public competition and submitted scores during the Open, you became part of the history of the 2014 season. Eventually, we may be able to remove your athlete account page, and after that happens the links to that page from Google will disappear. Your name will remain on the Leaderboard, and Google might still pick up that link where your name is displayed. Basically, we must keep your scores in tact, but may be able to remove your profile page at some point. We can't speak for what Google will or won't do.

Score Submissions

How do I submit a score if I completed the workout at an affiliate?

During the Open, you will be able to submit a score from your Competition Page. Each week there will be a section on the page where you can submit a score. When you go to submit a score it will ask you, “How will this workout be validated?” Select: Performed at an affiliate. You will need to select the affiliate, the name of your judge, the score, and tiebreak time (applicable).

How do I submit a video of my workout?

You will be able to submit a video from your Competition Page. When you go to submit a score it will ask: “How will this workout be validated?” Select: Video Submission. You will then be asked to upload the link to your video. You will still need to enter the score and tiebreak time (if applicable).

Can I submit a late score?

No. We do not accept late scores under any circumstances. To report technical difficulties with the score submission process, send an email to support@crossfitgames.com before the deadline with your name, score, the name of the affiliate validating it, or a working video url. Any emails received after the deadline will not be considered. It is the sole responsibility of the Athlete to ensure the timely and successful submission of their workout each week. Submissions that are incomplete (missing scores, name of Affiliate, name of Judge or containing video links which do not work, etc.), will not be accepted.

My video is too long for YouTube. How do I submit it?

You may purchase a premium YouTube account, which will allow you to upload longer videos or you can try uploading the video to Vimeo.

My video is uploading slowly. How do I make sure I can submit it on time?

To report technical difficulties with the score submission process, send an email to support@crossfitgames.com before the deadline with your name, score, the name of the affiliate validating it, or a working video url. Any emails received after the deadline will not be considered.

How do i get my score validated?

The Affiliate Manager from the affiliate where you completed the workout is the only person who can validate your score. They will need to log into their account and validate the scores before the validation deadline.

Why does my score not appear on the Leaderboard?

If your score does not appear on the Leaderboard after the closing of the Open week it is because your score was not validated on time.

Why is my score grayed out on the Leaderboard?

Your score is grayed out because the Open week is not over and it has not been validated yet.

Judges Course

Where can I register for the Judges Course?

You can find the course at oc.crossfit.com.

How much does the course cost?

The course costs US$10. You will need a credit or debit card as we do not accept Paypal or or any other money transfer sites.

If I took the course last year do I need to take it again?

Yes, but you do not need to pay again.

Why can’t I move onto the next module after I passed the first one?

If you are accessing the course on a smart phone or tablet you should switch to a more traditional device such as a laptop or desktop. This should work. You can also try clearing your browser’s cache or opening a different browser.

I’ve tried multiple answers and none of them are correct. Can you help me with a question?

The only advice we can give is to go back, review the modules carefully, and try again.

I took the course on a different email address and now it is not appearing on my Games profile. How can I get it to reflect on my profile?

Do not create a new profile. Please contact support@crossfitgames.com.

Cheating Allegations

Someone is cheating. How do I report them?

Please contact support@crossfitgames.com and they will direct you to the Allegations Form.